FAQ

How do I contact Lilyan Laine?
We can be reached by submitting our Contact Us form or simply email us via Hello@LilyanLaine.com. Timely response to your inquiry is our top priority.

What are Lilyan Laine’s Hours of Operation?
You can shop 24/7 at www.LilyanLaine.com!

Our office hours are Monday-Friday / 8am-5pm CST

If you place an order after 5pm it will not be processed until the following day. Orders placed on weekends will be processed that following Monday. Our goal is to have products shipped out within one to three business days after processing your order.

What is Lilyan Laine’s Shipping Policy?
$5 Flat Rate Shipping on all US orders. Orders are shipped USPS Certified First Class Mail. Shipping time is typically 2-5 business days depending on your location.

Timeframes begin when we put your shipment in the mail, not from when the order is received. We are located in the Midwest so shipping in the US should be very timely. We believe in our product reaching you as quickly as possible.

If you do not receive your package in a timely manner, we will track your package and reship if necessary. Customer experience and timely communication is our top priority.

What is Lilyan Laine’s Policy on Returns?
We 100% guarantee all our products for quality and freshness. If your order does not meet those standards please email Hello@LilyanLaine.com to discuss and authorize a return if needed.

What if your package is undeliverable?
If a package is returned to Lilyan Laine as undeliverable due to mistakes in shipping information provided by our customer, they will be responsible for the additional shipping charges associated with re-shipping the package.

How do I learn more about offering Lilyan Laine Products in my retail store, boutique, spa, hotel, etc.?
Please contact us at Hello@LilyanLaine.com for more information. We look forward to learning more about your business and how our products could benefit your customers.